shoretel connect & mivoice connect

Mitel has announced the official End-of-Life roadmap for legacy ShoreTel systems. As a Mitel Gold Partner with 24+ years of local experience, Partners Technology is here to help you evaluate your risks and navigate your migration path seamlessly.
 

AFFECTED PLATFORMS

Mitel has officially implemented a Product Lifecycle Management Plan to phase out the traditional on-premises ShoreTel Connect OnSite and MiVoice Connect platforms (formerly ShoreTel 14.2 and earlier).

Why Action Is Required Now
While hardware may still be running in your server room, software development and security patches have ended.

• Zero Security Patches: Without ongoing security updates, your communications network faces increased exposure to cyber vulnerabilities.
• Operating System & Server Risks: Routine Windows Server updates can unexpectedly break core software services—such as voicemail delivery, Director administrative management, and workgroup call routing—with no patch support available to resolve software crashes.

YOUR MIGRATION & UPGRADE OPTIONS Don’t wait for a system failure or network vulnerability to force a quick decision. Partners Technology will continue to provide local, live-answer support for your system while helping you evaluate the right path forward on your own timeline:

1. Private Cloud / Virtualized On-Premises (Mitel MiVoice Business): Transition to Mitel’s modern enterprise platform deployed on local virtualized servers (VMware / Hyper-V) or in a private cloud environment.
2. Reuse Existing Hardware Investment: In many migration scenarios, you can retain and reuse your existing Mitel IP desk phones, maximizing your previous infrastructure investment.
3. Hosted Cloud Solutions: Move to a fully hosted cloud environment (RingCentral, Zoom or Partners Hosted) for enhanced remote working flexibility, mobile integration, and built-in disaster recovery.
4. Technology Refresh Incentives: Take advantage of Mitel trade-in credits, hardware migration allowances, and loyalty promotions available exclusively through Mitel Gold Partners.

WHY PARTNERS TECHNOLOGY?

• 24+ Years of Local Excellence: Serving businesses across New England with dedicated, local engineering and technical teams.
• Mitel Gold Partner Status: Recognized for deep technical expertise and direct access to Mitel’s top-tier migration programs and engineering resources.
• LIVE Local Support: When you call Partners Technology, you speak with a real person dedicated to solving your issues quickly—24 hours a day, 7 days a week.