Contact Center Solutions for Businesses of All Sizes

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From single site work groups with fewer than 25 agents to sophisticated multi-site contact centers, Partners Technology has a solution for businesses of all sizes. We are pleased to offer clients complete contact center solutions from Mitel. Depending upon customer requirements, solutions are custom tailored to maximize each contact centers objectives.

Mitel’s Contact Center solution portfolio includes three packages for varying business needs: MiContact Center Office, MiContact Center Business, and MiContact Center Enterprise. As business requirements evolve and grow over time we can easily and cost-effectively upgrade clients from the Business Edition to Enterprise Edition.

MiContact Center Office 

  • Entry-level solution for contact centers and workgroups with up to 100 agents
  • Designed for MiVoice Office phone system and includes:
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    • Real-time monitoring
    • Hunt/Ring group-based routing and longest idle routing of calls
    • Real-time business intelligence: call performance, agent activity reporting, etc.
    • Productivity tools: screen pop and PIM integration
    • Optional add-on modules include:
      • Intelligent Router: skills-based or look-ahead routing
      • Media Blending: routing via email, fax and SMS text in same manner as voice calls
    • Historical and real-time reporting
    • And much more…

MiContact Center Business Edition

  • Single site contact centers with fewer than 50 agents
  • Designed for MiVoice Business phone system and includes:
    • Complete suite of core contact center functionality:
      • Historical reporting
      • Real-time monitoring?
      • Dynamic agent and queue control
      • Screen pop
      • Intelligent messaging
      • And more…

MiContact Center Enterprise Edition 

  • Sophisticated single or multi-site contact centers of all sizes
  • Designed for MiVoice Business phone system and includes:
    • Advanced functionality such as:
    • Multimedia support
    • Ability to identify callers in queue and change their answer priority in real time
    • Workforce management and forecasting
    • Flexible deployment options that support:
      • Virtualized environments
      • Resiliency and high availability for the strongest business continuity
    • And more…

We also offer solutions for Microsoft Lync as well as additional supervisor and agent productivity applications, outbound dialing applications and advanced reporting and complete end-user training available from Mitel. + Learn More about Contact Center Solutions

Let us help you determine the best solution to meet your needs. Contact us today to for a free technology assessment.